Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our practitioners, but our other patients as well. Please be aware of our policy regarding missed appointments.
Appointment Cancellation
Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time. When you book your appointment, you are holding a space in our calendar that is no longer available to our other patients. To be respectful of your fellow patients, and your practitioner, please contact Functional Medicine Wimbledon as soon as you know you will not be able to make your appointment.
If cancellation is necessary, the below outlines requirements for each appointment type:
Joint New Patient Appointments: Our appointments are much longer than standard medical visits, therefore cancellations are significant interruptions to our Clinic. For this reason, Payment in full for the first appointment is required at least 7 days in advance. We require a MINIMUM 3 DAYS’ NOTICE for cancellation. The fees will only be refunded if the appointment is cancelled with more than 3 days’ notice. Additionally, there will be a 100% charge for no-shows or late cancellations. Exceptional circumstances may apply.
NEW PATIENT SOLO PRACTIONER APPOINTMENTS: We require a MINIMUM 3 DAYS’ NOTICE for cancellation. The fees will only be refunded if the appointment is cancelled with more than 3 days’ notice. Additionally, there will be a 100% charge for no-shows or late cancellations. Exceptional circumstances may apply.
SOLO PRACTITIONER FOLLOW-UP APPOINTMENTS: we require that you contact us at least 24 hours in advance.
JOINT FOLLOW-UP APPOINTMENTS: we require that you contact us at least 24 hours in advance.
DISCOVERY CALLS: we require that you contact us at least 24 hours in advance. 100% cancellation fee will apply.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us on 07436263320 between the hours of 09:00 to 14:00. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Alternatively, you may send an email to admin@fmwimbledon.com or send us a message via your Secure Patient Portal.
Late Cancellations/No Shows
A cancellation is considered late when the appointment is cancelled less than specified period before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient 100% of the missed appointment fee. Exceptions may apply.